At Asha Wearz, customer satisfaction is at the heart of everything we do. If something isn’t right with your order, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
The item is defective, damaged, or incorrect upon delivery
You notify us within 3 days of receiving your order
The product is unused, unworn, unwashed, and in its original packaging with all tags intact
Please note: We do not accept returns for reasons such as change of mind or size exchanges at this time.
2. How to Initiate a Return
To request a return, please email us at [email protected] with the following details:
Your full name and order number
Photos of the item showing the issue
A short description of the problem
Our customer service team will assess your request and provide further instructions.
3. Refund Method
Since we operate via Cash on Delivery, we do not offer cash refunds. If your return is approved:
A store credit or replacement item will be issued
The value of the credit will be equal to the amount you paid for the returned item
Refunds/store credits will be processed within 7 business days of receiving the returned item.